Reference

Privacy Policy: How We Handle Your Account Payment Data

We collect account details, payment records from bKash, Nagad and Rocket, device identifiers and session logs to run your wallet, verify withdrawals and keep support available.

Account & wallet dataPayment transaction logsDevice & session recordsSupport message historyCookie & analytics tracking
Browse Lobby Read FAQ
cacino Privacy Policy: How We Handle Your Account Payment Data
PRIVACY CONTACT

How to Reach Us About Your Data

Questions about what we store, requests to update your details or delete your account—our support team handles privacy enquiries the same way we handle wallet and game questions. Live chat is fastest for account lookups; email works if you need a written response you can keep.

Live Chat Open the chat bubble in your account dashboard and ask for a privacy review—our team will verify your mobile number and walk you through what data we hold and how to request changes or full deletion.
Email Support Send your request to our support address with your registered mobile number and a brief note about what you need—data export, correction, or account closure—and we will reply within two business days with next steps.
Account Settings Log in and head to account settings to update your email, mobile number or communication preferences directly; for deeper privacy requests like data deletion you will still need to contact support for identity verification.
DATA HANDLING

How We Protect & Manage Your Information

We encrypt account credentials and payment data in transit and at rest, log access to sensitive records, run regular security audits and train staff on confidentiality rules. This section covers what we collect, how we store it, who can see it and how you exercise your privacy rights under local data-protection principles.

Data We Collect

Registration details—mobile number, email, date of birth—plus payment wallet identifiers for bKash, Nagad and Rocket, IP address, device type, browser fingerprint, session timestamps, lobby clicks, game rounds played and support chat transcripts.

Cookies & Tracking

We set session cookies to keep you logged in, preference cookies to remember language and layout choices, and analytics cookies to see which lobby sections get the most visits so we can speed up popular pages and improve navigation flow.

Retention & Deletion

Transaction logs stay for seven years to meet financial record rules; account profiles with no login for three years are archived and then deleted. Request early deletion by contacting support with your registered mobile number for verification.

Your Rights

You can request a copy of your data, ask us to correct outdated details, withdraw marketing consent or close your account and have personal information deleted—reach out through live chat or email and we will verify your identity before actioning the request.

Common Privacy Questions

We collect your mobile number, email address, date of birth, payment wallet details for bKash, Nagad or Rocket, and automatically log your IP address, device type and browser fingerprint to verify identity and prevent duplicate accounts.

Payment records—deposits, withdrawals, bet settlements—are retained for seven years to meet financial record-keeping requirements. Lobby session logs and game history are kept as long as your account stays active, then archived after three years of inactivity.

Yes—we pass your account identifier to game studios so they can deliver live-table streams and slot rounds, and we share transaction references with bKash, Nagad, Rocket or your bank to complete deposits and withdrawals. We do not sell your details to marketers.

Absolutely. Contact support through live chat or email with your registered mobile number, request a data export, and we will send a file listing your registration details, transaction history, session logs and support messages within five business days.

Log in, open account settings and update your contact details directly. Changes to withdrawal wallet addresses or date of birth require support verification—message us with your registered mobile number and we will walk you through the security check.

We use session cookies to keep you logged in, preference cookies for language and layout, and analytics cookies to track popular lobby sections. You can disable non-essential cookies in your browser settings, though account login and payment flows need session tracking to work.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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